Policies

Inquiries or Information about a friend or family member attendance at the practice is dealt with by this practice by the strict privacy and confidentiality policy and therefore cannot be disclosed. The practice thanks you for your consideration in understanding this policy.

Please refer to the practice Confidentiality and Privacy Policy and Access to Personal Information Policy for further information. 

In an Emergency call 000. Accidents and "urgent" cases are seen at this practice and treated promptly. Appointment times are allocated to these cases on a daily basis. Patients are advised when necessary to attend the Oakey Hospital for triage.

Home Visits are available for regular patients of the practice who are unable to attend the surgery because of their medical condition. If you require a home visit please phone as soon as possible after 8am. Home visits are generally done at the end of morning session at lunchtime or in the late afternoon. Our Doctors also visit the local CWA aged care hostel and nursing home.

The doctors are not always available for immediate advice. If you have a serious or urgent problem, please give an outline of the problem and your phone number to the receptionist, and the doctor will reply as soon as he/she is able.

PAYMENT IS REQUIRED AT THE TIME OF CONSULTATION and can be made by cash, Bankcard, Visa or MasterCard or EFTPOS. Procedures may incur a fee. Please ask for a quote at the time of consultation. Pathology services incur a separate charge.

Pensioners and Veterans Affairs patients are bulk billed. Health Care Card Holders are bulk billed; cards must be valid and presented at the time of consultation.

There are no concessions for after hours call outs. Medicare rebate is claimable.

If you register your banking details with Medicare your rebate will automatically go into your bank account within a few days.

Doctors can run behind for a number of reasons e.g an urgent case may have had to be fitted in, a patient may have required a longer time than the appointment time that was booked. Urgent cases will always have priority.

To help the Doctor manage your appointment and waiting time please let the receptionist know when booking your appointment if more time may be required. Please advise if two people are to be seen or if you are coming for any of the following;

• Insurance Medical
• Counselling
• Health check ups
• Complex or more than one health problem

To assist the Doctor and minimise your waiting time you might like to do the following;

• Bring a list of your medications
• Look at any future referrals for renewal
• Ask about any previous results

Please Telephone the practice and advise the Receptionist if you have been delayed or will not be able to attend your appointment.

An missed appointment will be charged at the standard private consultation fee if the patient has repeated this more than once.

This practice provides patients the availability to have longer consultation for more complex problems. Please advise the receptionist when making an appointment if a longer consultation is required.

These are generally only issued if you are a regular patient of the practice and have been seen within the past three months. On occassion, this practice holds scripts clinics for patients that are requiring a script only appointment; to book in check with reception when the next clinic is available.

When requesting a referral to a specialist, it is appropriate to see your doctor who can asses the nature and urgency of the case and arrange for you to see the most suited specialist needed. You may prefer to see a particular specialist, if you wish to do so please let your treating doctor know, so that they may complete the necessary requirements.

This practice has two modern procedure rooms. A large number of minor and complex procedures are treated in these rooms such as excisions, skin biopsies, implantation of hormone therapies, wound dressings and suturing.

This practice encourages taking personal responsibility for your own health. Please phone the reception for your test result after12pm daily.

Test results will only be given to the patient who has had the test preformed as per the Privacy Act.

We operate a recall and reminder system for various conditions such as immunisations, diabetic care, pap smears and health assessments for people who may require regular review. Please advise the Doctor or receptionist if you do not wish to participate in this system.

There is easy access for those in wheelchairs, and there is a disabled parking bay in the carpark. A wheelchair is available at the practice; please enquire at reception.

Now and again you may be asked to complete a questionnaire about this practice. This is to help us to improve our service. The questionnaire is completely confidential. If you have any problem with the service we offer, please discuss it with the receptionist or the doctor. You may like to see the Practice Manager to discuss certain problems. Please make an appointment to do so. If you feel that your problem cannot be dealt with within the practice, you may prefer to contact the Qld Government Agency for handling complaints. The address is:

Health Quality and Complaints Commission (HQCC)

GPO Box 3089

BRISBANE QLD 4001

Ph 1800 077 308

e–mail info@hqcc.qld.gov.au